Cotygift

Refund & Return Policy

Because every item is made to order specifically for you, we're not able to accept returns for reasons like a change of mind or incorrect size selection — please double check sizing charts before ordering.

Damaged, defective, or wrong items

If your item arrives damaged, defective, misprinted, or is not what you ordered, contact us at 3nd3r.h0s@gmail.com or via Etsy Messages within 30 days of delivery with a photo of the issue, and we'll arrange a replacement or refund at no additional cost.

Lost packages

If tracking shows an unusual delay or your package appears lost, reach out and we'll help track it down or arrange a resolution.

How to request a return or replacement

Please message us directly through your Etsy order page with your order number and photos of the issue. We aim to respond within 1-2 business days.